In the course of a project to upgrade their branches high street retail bank Spam West has decided to remove the clocks.
This has created some negative feedback as punters have heard that it was done so they could not readily time how long they have been kept waiting in those interminable queues.
A spokesperson for the bank said that ‘we have evaluated with our customers what they want to enhance their banking experience with us and clocks were not an issue’. ‘Enhancing a banking experience’ Spintastic piffle. I expect customer service may have featured on the agenda at least as well as shorter waiting times.
But surely these people have watches?
And anyway, having recently had to endure ‘new account opening hell’ at the hands of a number of banks, I don’t know why anyone would want to go to a bank in person, ever.